Reference

Your Rights When You Open an Account at rollingan

Our Terms & Conditions spell out exactly what you can do on the platform, how your account works, and how we handle your data and funds.

Account SecurityPayment MethodsWithdrawal RulesData ProtectionSupport Access

Explore the Lobby Read FAQ

What Our Terms Cover

rollingan Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account at rollingan, you agree to these terms, which govern how the platform operates where local law permits. Your account is yours alone—you're responsible for keeping your login and payment details secure, and for any activity that happens on your account. We

1
accept players from regions where access depends on local law. Deposits, withdrawals, account suspension and data retention all follow the rules laid out here. If anything changes in our terms, we'll notify you before the new version takes effect. You have the right to request a
2
copy of your account history, payment records and personal data at any time by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

How to Contact Us About Your Account

Live Chat Open the chat window in your account lobby or on this site. Our team responds within minutes during business hours, seven days a week, to answer questions about your account terms and what you're allowed to do.

Email Support Send a message to our support inbox and include your account email. We'll reply within 24 hours with clarification on any term, policy question, or account change you need help understanding.

Account Settings Log into your account and go to Settings > Account & Security to review your terms acceptance, view your data, or request changes to how we store or use your personal information.

YOUR DATA & SECURITY

How We Protect You Under These Terms

Account Verification

When you join, we verify your identity and payment method. Before your first withdrawal, you'll confirm your banking details. This protects both you and us against fraud and ensures only you can move your funds.

Encryption & Access

Your login, payment info and account balance are encrypted end-to-end. We never share your data with third parties without your consent, except where law requires it or where payment processors need it to clear your deposit.

Data Retention

We keep your account data as long as your account is active, plus seven years after closure for tax and legal compliance. You can request deletion of non-essential data by contacting support, where local law permits.

Withdrawal Holds

If a withdrawal looks unusual—a first-time large amount or a different payment method—we may verify it with you first. This can take a few hours, but it stops unauthorised transfers and keeps your funds safe.

Session Security

Your session times out after 30 minutes of no activity. Log out before leaving a shared device. If you suspect someone else accessed your account, change your password immediately and contact support.

Dispute Resolution

If you disagree with a charge or account action, open a ticket in Settings or email support with details. We review disputes within 5 business days and either reverse the action or explain our decision in writing.

Frequently Asked About Our Terms

No. One account per person is the rule. If we find duplicate accounts under the same identity or payment method, we'll close all but one and may hold funds pending verification. This protects the integrity of the platform and your own account security.

Go to Settings > Account & Security and select Close Account. We'll ask why, then process the closure within 48 hours. Any balance will be returned to your registered payment method—DANA, OVO, GoPay, QRIS or bank transfer—and your data will be archived for seven years as required by law.

Minimum deposit is Rp 25,000 and minimum withdrawal is Rp 50,000. Maximum limits depend on your payment method and account history. Check your Wallet > Deposit or Withdrawal screen to see your limits, or ask support if you need them adjusted.

Contact support immediately with your transaction ID and payment method. If the charge came from DANA, OVO, GoPay or your bank, we can trace it. If the deposit failed but you were charged, we'll investigate within three business days and credit you back or correct the amount.

Once you request a withdrawal, we verify it within two hours. DANA, OVO and GoPay transfers arrive within 15 minutes after that. Bank transfers take one business day. QRIS payments arrive in minutes. Times are fastest during business hours in Indonesia.

You can update your email, phone number and security settings anytime in Settings. Legal name, date of birth and payment method can only be changed by contacting support with ID verification. This keeps your account secure and compliant with local regulations.

We take security seriously. Report unusual logins or unauthorized transactions to support immediately. We'll freeze your account, reset your password, review the activity logs and either reverse fraudulent charges or explain what happened. Recovery usually takes 24 hours.

Your Rights When You Open an Account at rollingan

How to Contact Us About Your Account

How We Protect You Under These Terms

Account Verification

Encryption & Access

Data Retention

Withdrawal Holds

Session Security

Dispute Resolution

Frequently Asked About Our Terms

01 Can I have more than one account?

02 What happens if I want to close my account?

03 Are there limits on how much I can deposit or withdraw?

04 What if I dispute a deposit charge?

05 How long does a withdrawal take?

06 Can I change my account details after I register?

07 What does rollingan do if I report suspicious activity?

Related Pages