Reference

Privacy Policy at rollingan

We handle your account details, payment history and personal information with clear rules you can verify.

Data you ownTransparent retentionYour access rights
rollingan Privacy Policy at rollingan
REACH US ANYTIME

How to Contact Us About Your Privacy

Live Chat Open the chat widget in your account lobby and ask about your data, privacy requests or account access. Our team responds during your local hours and can escalate privacy questions to our data officer.
Email Support Send privacy inquiries to our support email. Include your account email and a clear description of your request — we aim to respond within 48 hours with next steps.
Account Settings Log into your account, visit Settings > Privacy and Data, and you'll see options to view, download or request deletion of your personal information directly from your dashboard.
DATA SAFEGUARDS

How We Protect and Manage Your Data

Encryption in Transit

All communication between your device and our servers uses industry-standard TLS encryption. When you deposit via DANA, OVO, GoPay or QRIS, your payment reference is encrypted before storage. We do not keep raw payment credentials on file.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can adjust cookie settings in your browser; blocking non-essential cookies will not prevent account login or withdrawals.

Account Security

Your password is hashed using bcrypt before storage. We do not have access to your plaintext password. Enable two-factor authentication in your account settings to add an extra layer of protection to your withdrawal requests.

Data Retention

We keep your personal data for as long as your account is active, plus one year after closure for dispute resolution. Deleted data is removed from active servers but archived backups may exist per local law requirements.

Third-Party Access

We share your data only with payment processors, fraud-prevention vendors and legal entities as required by law. These partners sign data-processing agreements and access only what they need to serve your requests.

Your Data Rights

You can request access to your data, correction of inaccuracies, or deletion subject to legal holds. Contact our support team with your request; we process it within 30 days where local law permits and legal obligations allow.

Privacy Policy Questions

Yes. Log into your account, go to Settings > Privacy and Data, and select Export My Data. We'll compile your account details, transaction history and profile information into a file and email it to you within 5–7 business days.

We retain withdrawal records for seven years to comply with financial audit requirements. Your payment method (DANA, OVO, GoPay or QRIS reference) is encrypted and archived separately. After that period, depends on local law, we may retain anonymised transaction summaries only.

When you close your account, your active profile is deactivated immediately. We retain your email, transaction history and account notes for 12 months after closure in case of disputes or chargebacks. After that window, personal identifiers are removed unless local law requires longer storage.

No. We do not sell or lease your personal data to third parties for marketing. We share data only with payment processors, fraud investigators and legal authorities where required by local regulation or court order.

Every promotional email includes an unsubscribe link at the bottom. Click it and you'll be removed from our marketing list within 24 hours. You'll still receive transactional emails about your account, withdrawals and security alerts.

Your login and transactions are encrypted regardless of network. We recommend using a password manager and enabling two-factor authentication in your account settings. Avoid entering your password on shared devices; always log out when finished.

Yes. Go to your account Settings > Profile and you can update your email, phone number and address. Some fields like date of birth require verification for security. Changes take effect immediately; we keep a log of updates for compliance records.